Eldra | AI and operations consultancy

Not another pilot that stalls. We fix how the work runs, build the AI that has a real case, and tell you what to leave alone.

Book a 30-minute call See what we do

Who we are

An AI and operations consultancy, based in London.

We help businesses implement custom AI and automation, audit their operations and improve support. We also provide fractional AI and operations advisory.

What we do

Three ways we help

01Build

Custom AI and automation builds

For work you know should be automated, where the case for AI stands up.

We build it inside the systems your team already uses, test it on real work and hand it over. You own it.

AI agents that answer customers from your own help content
Automations that move information between systems, so no one copies it by hand
Custom AI tools for one job, such as pricing a quote or reading a drawing

Best when“We know the work we want automated and need it built properly.”

Book a 30-minute call

02Fix

Operations and support improvement

For operations and customer support where work is stuck, ownership is unclear or too much is still done by hand.

We fix the underlying work first, so any AI has something solid to sit on.

We map how the work actually moves, and where it gets stuck
Ownership, routing and handovers redesigned, so nothing sits unowned
The team trained to run it, with automation added where it helps

Best when“Something in the operation is stuck, and the usual fixes have been tried.”

Book a 30-minute call

03Direct

Fractional AI and operations advisory

For leadership teams being asked what AI is worth, without a senior operator to answer.

We decide with you what to build, buy or stop, and make sure it reaches the operation.

A straight view on what to build, buy, improve or stop
Vendors, proposals and stalled AI projects reviewed
Internal teams and suppliers directed, part time and ongoing

Best when“The board or leadership team needs an experienced operator to own the thinking.”

Book a 30-minute call

Results

What changed in the operation

Recent work for clients in regulated healthcare, edtech, design and construction, field service operations, non-profit fintech and portfolio board work.

What it does

Answers customer questions on the website
Works from the company’s own help content
Passes anything it cannot resolve to the team as a ticket

AI support agent on the website

63.7% resolved

BeforeEvery customer question on the website went to the support team.

An AI support agent on the company’s website that answers customers from its own help content. Of 196 conversations, 125 were resolved by the agent with no ticket reaching the team.

125 resolved by the agent
71 became tickets

Forecast impact of the agent, year one

£30k to £60k

Off support cost, as the agent absorbs enquiries that would otherwise need more people to answer them.

What it does

Answers customer questions on the website
Works from the company’s own help content
Passes anything it cannot resolve to the team as a ticket

What it supports

Planning the day and upcoming meetings
Client relationships, decisions and next steps
Answers to questions on the data, across the business
Board material and end-of-week updates

AI chief of staff

A personal operating system, used daily

BeforeA senior leader’s calendar, meetings, email and documents spread across different tools.

Connects the calendar, meeting transcripts from Granola or any other transcription tool, email, documents and more. Automations process it all through Claude or ChatGPT into one structured knowledge base you can query. Built for one leader, the same system can serve a whole business.

What it supports

Planning the day and upcoming meetings
Client relationships, decisions and next steps
Answers to questions on the data, across the business
Board material and end-of-week updates

What it does

Reads the submission from the intake form
Prices the job on the firm’s own rates
Flags missing items instead of dropping them
Produces the client email and PDF quote

AI cost calculator

A quote in minutes, not a week

BeforePricing a client’s job took about a week by hand.

A client’s enquiry comes in through an intake form. The system prices the job and produces the email and PDF quote, with the drawing information, ready to go back to the client.

What it does

Reads the submission from the intake form
Prices the job on the firm’s own rates
Flags missing items instead of dropping them
Produces the client email and PDF quote

How it works

The team works in Notion as usual
Power Automate picks up each stage change
A branded email goes to the customer at 7 of 10 stages
Customers always know where their project stands

Customer updates, automated

Customers updated at every key stage

BeforeThe team updated customers by hand, and customers could not see where their project stood.

A customer notification system built on Microsoft Power Automate and Notion. When the team moves a job to its next stage, the customer gets a branded email telling them where it stands.

How it works

The team works in Notion as usual
Power Automate picks up each stage change
A branded email goes to the customer at 7 of 10 stages
Customers always know where their project stands

Strategy
Content
Data protection
Risk review
Sign-off

What was involved

Deployment strategy for a regulated environment
Help content designed, written and reviewed
Data protection impact assessment and EU transparency rules
Risk review and independent data protection sign-off

Regulated AI agent

Cleared to go live

BeforeA customer-facing AI agent in a regulated business, stalled on compliance.

We set the strategy for deploying it in a regulated environment, designed and reviewed the content it answers from, and took it through every approval.

What was involved

Deployment strategy for a regulated environment
Help content designed, written and reviewed
Data protection impact assessment and EU transparency rules
Risk review and independent data protection sign-off

1,8351,108

What it was for

A clear owner for every ticket, so someone is accountable
Tickets routed to the right person and resolved
Customers answered sooner
A team that handles bigger workloads more efficiently

Support ticket ownership and routing

46% fewer unresolved tickets

BeforeCustomer support tickets sat in a shared pool with no clear owner.

In the first week after the rebuild, unresolved tickets fell from 1,835 to 1,108, and resolved tickets overtook new ones for the first time.

What it was for

A clear owner for every ticket, so someone is accountable
Tickets routed to the right person and resolved
Customers answered sooner
A team that handles bigger workloads more efficiently

01 / 06

Our approach

The problem first, then the AI

Diagnose
Where time, cost, risk or customer effort is being created, and by what.
A 30-minute call, then a short review
Decide
A better process, a better setup or a new tool. Sometimes the answer is not AI, and you are told so.
A written recommendation
Build
In your environment, on your accounts, tested against work you have already done.
Weeks, not quarters
Handover
Guides written, the team trained. You own everything that was built.
No dependency on Eldra

Who is behind Eldra

Founded by Rob Mengelis

10+ years running high-volume, regulated operations, including putting AI to work across Multiverse. He has been the operator himself.

Uber: helped launch the first UK cities outside London, then ran regional operations across the North of England and Scotland.
Multiverse, the workplace learning and apprenticeships company: led strategy and operations, centralised support and put AI automation to work across the business.

Eldra is the same work, for businesses without that operator in the building.

Rob on LinkedIn

Rob Mengelis, founder of Eldra — Rob Mengelis, founder

An AI and operations consultancy, based in London.

Three ways we help

Custom AI and automation builds

Operations and support improvement

Fractional AI and operations advisory

What changed in the operation

The problem first, then the AI

Diagnose

Decide

Build

Handover

Founded by Rob Mengelis

Tell us where AI or the operation is stuck

What to expect

Make AI useful inyour operation.Make AIuseful in youroperation.

An AI and operations consultancy, based in London.

Three ways we help

Custom AI and automation builds

Operations and support improvement

Fractional AI and operations advisory

What changed in the operation

The problem first, then the AI

Diagnose

Decide

Build

Handover

Founded by Rob Mengelis

Tell us where AI or the operation is stuck

What to expect